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Kinfold is the AI intake coordinator for NDIS, aged care and allied health providers. It answers every call, email, form and text, day or night, checks the funding, gets the agreement signed and books the first shift.

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Referrals arrive from
  • Support coordinators
  • Local area coordinators
  • Hospital discharge planners
  • Plan managers
  • My Aged Care
  • GPs
  • Families and carers
  • Specialists
  • Case managers
  • Self-referrals

Already answering referrals for Queensland providers

Read their stories

Both providers are connected to Kinfold's founder.

Meet Nell
Intake inbox Nell is on
Sam, Bluegum Lane CareAI assistant

 

Replied in 2 min 41 s

The rules your intake already runs on

  • NDIS Pricing Arrangements
  • NDIS Practice Standards
  • Support at Home Program Manual
  • Aged Care Quality Standards
  • Australian Privacy Principles

The 7pm referral gets a reply at 7:02.

The 7pm referral gets a reply at 7:02.

  1. 1Reads the referralEmail, form, text or voicemail, with every attachment opened and read
  2. 2Replies as your teamIn your provider's name, with a status link the coordinator can check any time
  3. 3Books the next stepAn intake call for first thing tomorrow, already in your team's calendar
See how

Know how it's funded before you say yes.

Know how it's funded before you say yes.

  1. 1Reads the plan pagesPlan dates, each budget and its management type
  2. 2Sorts what can be claimedNDIA, plan or self managed, and flexible or stated supports
  3. 3Asks for what's missingBudgets usually aren't visible to providers, so Nell asks the coordinator or plan manager
See how

Signed before the meet-and-greet.

Signed before the meet-and-greet.

  1. 1Drafts from intakeSupports, rates, notice and cancellation terms, all from your own template
  2. 2Makes it readableAn Easy Read version and a plain-language summary, for anyone who needs them
  3. 3Gets it signedBy the participant, nominee or guardian, with reminders until it's done
See how

Chase the step only the participant can do.

Chase the step only the participant can do.

  1. 1Spots NDIA-managed supportsFlags any budget where the participant must add you as a provider
  2. 2Explains it simplySends plain-language steps by SMS, with an Easy Read option
  3. 3Follows upChecks in until it's done, then tells your team
See how

Chase the step only the participant can do.

Chase the step only the participant can do.

  1. 1Spots NDIA-managed supportsFlags any budget where the participant must add you as a provider
  2. 2Explains it simplySends plain-language steps by SMS, with an Easy Read option
  3. 3Follows upChecks in until it's done, then tells your team
See how

The right worker, not just the next free one.

The right worker, not just the next free one.

  1. 1Reads your rosterSees who actually has capacity this week
  2. 2Weighs the fitArea, skills, gender, language and availability, with the reason for each pick
  3. 3Holds the slotBooks the meet-and-greet once your team approves
See how

Full this month? Keep them warm.

Full this month? Keep them warm.

  1. 1Drafts the updateYour team approves a plain message to the person and referrer about where they stand
  2. 2Holds their placeKeeps them on your waitlist with their details and funding ready
  3. 3Comes back firstRe-contacts them the moment capacity opens
See how
Interactive demo

Send a pretend referral and feel what your coordinators and families would. Nell calls you back, texts you a status link and walks it to a first shift. It takes two minutes.

Try the demoSimulated. No real calls or messages.
mobileBluegum Lane CareCalling about your referral

Coordinators send the same referral to several providers, and the first reply often wins. Put in your own numbers and see what replying first is worth.

Get early accessSee pricing
3

Referrals you'd otherwise miss after hours or answer too late.

A$20,000

An example, so use your own. Average NDIS payments per participant outside SIL were A$48,100 in the year to 30 June 2026, across all their providers. Source

Compared with
Extra revenue a yearA$60,000
8.3×the cost of Kinfold Team
4.3 moof one client covers a year of Team

An estimate to help you think it through, not a promise of results. Team is A$7,188 a year per location, billed yearly, AUD, excluding GST. See every plan

Kinfold keeps care data in Australia, never trains AI on it, and never lets another provider see it. Here's exactly where we stand.

Safety at Kinfold
Australian data residencyBuilt inDetails
Designed to the Australian Privacy PrinciplesBuilt inDetails
No training on your dataBuilt inDetails
AI disclosure on every channelBuilt inDetails
A person approves every declineBuilt inDetails
Consent recorded at first contactBuilt inDetails
Spam Act and Do Not Call rulesBuilt inDetails
Independent penetration testIn progressDetails
Privacy impact assessmentIn progressDetails
ISO/IEC 27001RoadmapDetails
Essential EightRoadmapDetails
SOC 2 Type IIRoadmapDetails

Status chips change only when an item is independently achieved. Roadmap badges show the standard we're working towards, not a certification we hold.

Coordinators often send one referral to several providers. Families call whoever picks up. Here's what the rules, and some research, say.

NDIS, 2026

Support coordinators have 4 business days to accept or decline a request for service. After that, it's shared with another provider.

Read the rule (opens in a new tab)

“A lot of VitalCore's referrals land around 11pm, for whatever reason. Kinfold catches them, replies straight away and turns them into clients while we're asleep.”

Anish LalFounder, Kinfold, on VitalCore
Read VitalCore's story

“I was busy, and I don't pick up private numbers. It was a discharge planner from Sunshine Coast University Hospital, and I only knew because Kinfold caught it, logged it and tracked it. That call turned into a major referral relationship.”

Anish LalFounder, Kinfold, on Dementia Care Queensland
Read Dementia Care Queensland's story

Disclosure: Kinfold's founder, Anish Lal, is connected to both VitalCore and Dementia Care Queensland. Kinfold was built and first used in their intake, and these stories are his account.

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